Shipping policy

📦 Ships from: USA warehouses

🌎 Shipping destination: We currently ship within the United States only

🚚 Delivery time: 2–7 business days

Order Cut of Time and Processing Time

  • Orders Cut of Time 5.00 PM.

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed on weekends or public holidays.

🏆 Carriers: We ship with top-tier carriers. UPS, FedEx, and USPS for reliable, on-time delivery

💸 Shipping cost: Always FREE, no minimum order required

📍 Tracking: You'll receive a tracking number by email once your order ships

⚠️ Delays & Unexpected Issues

While we aim to deliver on time, delays may occur due to:

  • Customs processing

  • High demand periods

  • Courier issues

  • Weather or global disruptions

We appreciate your patience in such cases.

Customs, Duties & Taxes

  • International orders may be subject to customs duties or taxes depending on your country.

  • These charges (if applicable) are the responsibility of the customer.

Incorrect Address

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders delivered to incorrect addresses provided by the customer.

⚠️ Issues? If your order arrives damaged or goes missing, contact us within 7 days and we'll make it right.

↩️ Returns: See our Return & Refund Policy for details.

Contact Us

If you have any questions regarding your shipment, feel free to contact our support team. We are always here to help.

Customer Support

If you have any questions about shipping or delivery, please contact us:

The PrimeMade
Email: info@theprimemade.com
Phone: +44 7868 244360
Address:
128 City Road, London, ENG EC1V 2NX, United Kingdom