Last updated: May 15, 2026

The PrimeMade operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). The PrimeMade is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase from our store or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control regarding the handling of your personal information.

By using our Services, you agree that you have read and understood this Privacy Policy.

Business Information

The PrimeMade
Trading name of FAYSAL GLOBAL LTD
Company Registration Number: 16437590
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@theprimemade.com
Phone: +44 7575 886993

Personal Information We Collect

We collect personal information that identifies or can be linked to you, including:

• Contact information such as name, billing address, shipping address, phone number, and email address
• Payment information such as card details and transaction data
• Account details such as username, password, and preferences
• Order information such as items purchased, returned, or viewed
• Communication data such as messages sent to customer support
• Device information such as IP address, browser type, and connection data
• Usage data such as browsing activity and interaction with our store

How We Collect Information

We collect information in the following ways:

• Directly from you when you place an order, create an account, or contact us
• Automatically when you browse or use our website through cookies and similar technologies
• From service providers such as payment processors and shipping companies
• From third parties and business partners where applicable

How We Use Your Information

We use your information to:

• Provide, operate, and improve our services
• Process payments and fulfill orders
• Arrange shipping and delivery
• Manage customer accounts and support requests
• Send order updates and service notifications
• Personalize your shopping experience
• Conduct marketing and advertising campaigns
• Detect and prevent fraud or misuse
• Comply with legal obligations

Sharing Your Information

We may share your personal information in the following situations:

• With Shopify and service providers for payment processing, hosting, analytics, and fulfillment
• With shipping partners to deliver your orders
• With marketing partners for advertising and promotional purposes
• When required by law or legal processes
• With your consent or instruction
• In connection with business transfers such as mergers or restructuring

Data Hosting and Shopify

Our store is hosted on Shopify. Shopify processes your personal data to provide secure and reliable services.

Your information may be transferred and stored outside your country of residence, including outside the United Kingdom or European Economic Area.

To learn more about Shopify’s data handling, you may visit their official privacy policy.

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Improve website performance
• Understand user behavior
• Remember preferences
• Provide personalized advertising

You can control cookie settings through your browser.

Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders
• Maintain business records
• Comply with legal obligations
• Resolve disputes and enforce agreements

Your Rights

Depending on your location, you may have rights such as:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to certain processing activities
• Withdraw consent where applicable
• Request data portability

To exercise these rights, contact us at info@theprimemade.com.

Marketing Communications

We may send you promotional emails or messages. You can opt out at any time using the unsubscribe link or by contacting us directly.

Even after unsubscribing from marketing, you may still receive order-related messages.

Security

We use reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Services are not intended for individuals under the legal age in their jurisdiction. We do not knowingly collect data from children.

Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites.

International Data Transfers

Your information may be transferred internationally. We use appropriate safeguards such as Standard Contractual Clauses where required.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your data, contact us:

The PrimeMade
Trading name of FAYSAL GLOBAL LTD
Company Registration Number: 16437590
128 City Road, London, EC1V 2NX, United Kingdom
Email: info@theprimemade.com
Phone: +44 7575 886993