Frequently Asked Questions

Everything you need to know about shopping with PrimeMade

Why was my payment declined?

Payments may be declined due to bank security checks, incorrect details, or insufficient funds. Try again or use another payment method.

Can I pay without a PayPal account?

Yes. You can pay using a credit or debit card even if PayPal is shown—simply select “Pay with Debit or Credit Card”.

Is my payment secure?

All transactions are encrypted and securely processed to keep your information safe.

How long does shipping take?

Orders are processed within 3–10 business days. Delivery time depends on your location and is shown at checkout.

Do you offer free shipping?

Yes, we offer free worldwide shipping on all orders.

Why hasn’t my tracking updated?

Tracking may take up to 48 hours to update. It may only activate once the package reaches the final courier.

Do products come assembled?

Some items require minimal assembly. Instructions are included with every product.

Can I install it myself?

Basic setups can be done yourself. For electrical fixtures, we recommend professional installation.

1. Prepare Tools: Screwdriver, mounting kit

2. Turn Off Power: Always switch off electricity

3. Mount Fixture: Attach to ceiling/wall bracket

4. Connect Wiring: Match wires correctly

5. Secure & Test: Tighten and turn power back on

What if my item arrives damaged?

Contact us within 48 hours with clear photos of the product and packaging. We’ll arrange a replacement or solution quickly.

Do you accept returns?

Yes, items must be unused and in original condition. Please refer to our Return Policy for full details.

How do I request a return?

Still have questions?

📧 info@theprimemade.com