Refund policy

At The PrimeMade, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

 Returns We accept returns for both defective and non-defective products. Items must be in new, unopened original packaging or have never been used.

Return Window You have 30 days from the date your item is delivered to initiate a return. The return window extends to cover weekends and public holidays.

Exchanges We accept exchanges. If you'd like to exchange an item, please contact us within 30 days of delivery.

How to Return Returns are processed by mail. Once your return is approved, we will send you a prepaid return shipping label to download and print at no additional cost.

Restocking Fee We do not charge any restocking fees.

Refund Processing Once we receive and inspect your returned item, your refund will be processed within 10 business days. Refunds are issued to your original payment method in USD.

Cancellations Orders may be cancelled within 24 hours of placement. After 24 hours, the order may already be in processing and cannot be cancelled.

Final Sale Items Certain items marked as final sale are not eligible for returns or cancellations. These will be clearly indicated on the product page.

How to Initiate a Return Contact us before sending any item back:

Approved returns should be shipped to the address provided on your prepaid return label.

Contact Information If you have any further questions, please contact our support team: