Frequently Asked Questions (FAQ)

Welcome to The PrimeMade FAQ page! Below you'll find answers to our most common customer questions. If you need further assistance, don't hesitate to get in touch.

1. What products do you sell?

The PrimeMade is a premium home decor destination. Our current collections include:

  • Lighting — stylish lamps, pendant lights, and more
  • Wall Decor — curated art, prints, and wall accents
  • Throw Pillows — premium cushions to elevate any space
  • Mirrors — statement and functional mirrors for every room
  • Furniture — carefully selected pieces for a beautifully styled home

We are continuously expanding our collection, so check back regularly for new arrivals.

2. How can I place an order?

  1. Browse our collections and select the products you love.
  2. Choose any applicable options (size, colour, quantity).
  3. Add items to your cart and proceed to checkout.
  4. Enter your shipping details and select your preferred payment method.
  5. Review and confirm your order. You'll receive an email confirmation once it's processed.

3. Do you offer free shipping?

Yes! We offer Free Shipping on all orders to addresses within the United States (no shipping outside the United States), with no minimum order value required. Total estimated delivery time is 3–7 business days from order placement.

4. How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number and link. Please allow up to 24 hours for tracking information to update.

5. What is your return and refund policy?

We offer a 30-day return policy. To be eligible:

  • Items must be unused and in their original condition and packaging.
  • Contact us at info@theprimemade.com to initiate a return. Once approved, we will send you a prepaid return shipping label via email.
  • There are no restocking fees. Return shipping is free on all approved returns.

For full details, visit our Return & Refund Policy.

6. How long does order processing take?

Orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed before 5:00 PM PT will begin processing the same day. Once dispatched, delivery takes a further 2–4 business days.

7. Can I change or cancel my order?

You may cancel your order within 24 hours of placement. After 24 hours, the order may already be in processing and cannot be cancelled. If you have an urgent concern, please contact us immediately at info@theprimemade.com or call +1 (424) 506-5719 and we'll do our best to help.

8. What payment methods do you accept?

  • Visa, Mastercard, American Express, Discover, Diners Club
  • Afterpay (Buy Now, Pay Later) and other secure digital payment options

9. Are your products good quality?

Absolutely. Every product in The PrimeMade collection is carefully selected for its craftsmanship, durability, and design. We curate with intent, only stocking pieces that meet our premium standards.

10. How do I know if a product is in stock?

Stock availability is shown on each product page. If an item is sold out, you'll see a "Sold Out" label. We regularly restock our most popular pieces, so check back soon or contact us to ask about availability.

11. Is my personal information secure?

Yes. We use SSL encryption and secure third-party payment providers to protect your data at all times. We do not store sensitive payment information. For full details, see our Privacy Policy.

12. Do you offer gift cards?

We don't currently offer gift cards, but any item from our collection makes a wonderful gift for the home.

How can I contact customer support? We are here to help! You can reach us via: